We understand that picking the right color might be a little difficult when choosing from a computer screen, so we are happy to exchange your unopened , unused Aranki Hair Extension set for a set of the right color within 30 days of you receiving your order.
Be sure to include the TESTER portion from your set of Aranki as it is part of the full set of extensions! The TESTER piece may NOT be dyed, cut in any way in order to still receive a refund for the extensions or a color exchange!
Returns:
– We do not accept returns for hair extensions once they have been used or altered in any way.
– If you receive a defective or incorrect item, please contact our customer support within 2 days of receiving the order.
– To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Refunds:
– Refunds will only be issued for defective or incorrect items that meet the return criteria mentioned above.
– Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
– If approved, the refund will be processed to the original payment method within 2-3 business days.
Return Process:
– To initiate a return, please contact our customer support team at arankihairextensions Or call customer service at 619-977-2961
– Provide your order details, including the order number and a description of the issue.
– Our customer support team will guide you through the return process and provide you with further instructions.
Shipping Costs:
– Customers are responsible for the shipping costs associated with returning the item, unless the return is due to a defective or incorrect product.
– We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Exchanges:
– We do not offer direct exchanges for hair extensions.
– If you wish to exchange a defective or incorrect item, please follow the return process mentioned above, and a refund will be issued. You can then place a new order for the desired item.
